Home / Booking Policy


To Confirm: 

a 50% deposit of your selected tour must be paid in order to secure a confirmed booking.We accept Visa, MasterCard & or cash. Belize unknown request that the remaining balance for your tour be made in cash or credit card at the time of departure of your schedule tour.

After a secured booking is made, please inform us via email as soon as possible, should there arise any changes that will affect your schedule date of arrival and planned day of tour with us.full refund on deposits is granted is cancellation is made from the booking date to 2 weeks in advance of schedule tour.


If cancellation is made within the period of 2 weeks to 2 days prior to tour, 10% service charge will be deducted from the deposit. To refund if cancellation is made 1 day (24 hours) prior to tour. No refund for no show.

In case your tour is cancelled by Belize unknown due to inclement weather, your reservation deposit be refunded to you in full.


Booking A Package Tour:

You accept responsibility for the proper conduct of yourself & your party while on the tour. we reserve the right to terminate your package tour or that of any member of your party due to misconduct. if your actions or that of any other member of your party cause damage to the tour equipment or accommodations in which you are staying, you agree to fully indemnify us against any claim made against us or on behalf of the owners of such equipment & accommodations.


Best Price Gurantee

  1. Claims must be made at arthurwestby@belizeunknown.com or the Belize Unknown sales office. Location Placencia Village, Stann Creek District, Belize.

  2. On all tours you will have FREE use of gear.

  3. We will refund you the total transaction value as appearing in the currency on your confirmation email.

  4. We will refund the cash in the form of a bank transfer or any mutually agreed manner.

  5. Refunds may take up to 7 days post checkout of the property to be processed.

  6. We reserve the right to modify or discontinue price guarantee at any time.

Booking Policy


Flexible 100% refund policy guaranteed. Up to 10% off tour prices for 2020 + 2021 + FREE use of gear on ALL Tours.